PLEASE APPLY USING THE FOLLOWING LINK ONLY

https://forms.gle/kQjseoLuvE73P8yq5

Customer Service Supervisor

MSA Outsourcing Solutions is a South African based Company focused predominantly in staffing for USA based clients. We provide high caliber staff, filling various roles in a multitude of industries across the USA. Our turnaround time is expedient and everything is expected yesterday.

We are seeking a customer service supervisor with 5 years of experience, to work hand-in-hand with our USA based client, building and meeting their customer service goals and needs. As a rapidly growing and developing company, we need someone who is:

· Over committed

· Trustworthy

· Perfectionist

· Extremely detail oriented

· Well spoken

· Advanced computer knowledge

· Highly reactive

· Ability to prioritize and cater for urgent needs

The functions of this role include but are not limited to:

· Using and refining existing customer service systems

· Overseeing a team of customer service agents

· Providing multi- faceted support between MSA management, the agents, and the client

· Accurately tracking & reporting of department needs and success rates

· Monitoring time and attendance

· Daily reporting of overall team performance

Job Type: Full-time, Permanent
Office Based – Houghton Estate Johannesburg

Salary: R20,000.00 – R25,000.00 per month

Experience:

Staff Management: 5 years (Preferred)

Advanced Microsoft Excel: 2 years (Preferred)

Quality Assurance: 2 years (Preferred)

PLEASE NOTE THIS IS AN IN-OFFICE ROLE OPERATING DURING USA EST HOURS (15:00-00:00)

Job Type: Full-time

Salary: R18,000.00 - R21,000.00 per month