Head of Customer Success with a passion for delivering exceptional customer experience and the skills to manage key accounts, ensuring smooth operations from order to delivery and inspiring long-term loyalty.

About Us

We are WeVee. And together, we're electric.

We’re more than just an electric car business. Our mission is to dramatically increase the adoption of electric vehicles (EVs), helping people and businesses make the switch to zero-emission mobility.

Our EcoMute™ (electric car salary sacrifice) programme, backed by industry giants like Lex Autolease, LeasePlan, Arval UK, and ALD Automotive, is designed to replace internal combustion engine vehicles with EVs. By offering innovative leasing options, we help our customers save money, eliminate tailpipe emissions, and embrace a sustainable future.

We believe in real solutions for real people, and we’re here to make it easy, exciting, and electric.

Working at a Start-up

Life at a start-up like WeVee is fast-paced, rewarding, and dynamic. Your responsibilities may shift as we scale, giving you opportunities to experiment, learn, and grow your career quickly. You’ll be part of a close-knit team with ambitious goals, and you’ll have the chance to make a real difference every single day.

If you love tackling challenges, working collaboratively, and being part of something impactful, you’ll thrive here.

About You

What are those superpowers we’re looking for? We need someone with the perfect mix of leadership, customer obsession, and technical expertise to make magic happen:

Your Core Skills:

Customer Success Leadership:

• Proven experience managing customer success for high-value, complex accounts.

• Ability to deliver seamless customer journeys, ensuring satisfaction from order to vehicle delivery and throughout the agreement.

• Track record of driving high renewal rates (95%+) and fostering customer advocacy.

Account Management Expertise:

• Skilled at managing and growing relationships with key accounts in a B2B environment.

• Experience developing and executing plans to boost retention, upsell opportunities, and loyalty.

Microsoft Dynamics 365 Mastery:

• Extensive hands-on experience with Dynamics 365 Customer Service.

• Proficient in managing workflows, reporting, and optimising systems to deliver exceptional customer experiences.

Team Building:

• A natural leader who can build, mentor, and inspire a high-performing team.

• Ability to design scalable processes and bring out the best in people as we grow.

Project Management:

• Organised and detail-oriented, with the ability to juggle multiple moving parts and meet deadlines.

• Strong problem-solving skills and a proactive approach to addressing challenges.

Your Soft Skills:

• Excellent communication and interpersonal skills to engage clients and collaborate with teams.

• A passion for sustainability and EV adoption.

• An innate curiosity, with a love for learning and innovating.

• A positive, can-do attitude and a commitment to excellence.

The Role

As Head of Customer Success, you’ll be responsible for:

• Taking ownership of the customer journey from the point of order to delivery.

• Managing key accounts and ensuring an exceptional “in-life” experience throughout the customer’s agreement.

• Developing strategies to achieve a 95%+ renewal rate, turning customers into advocates.

• Driving advocacy and acquisition through reach-and-frequency marketing initiatives.

• Building and managing a team as the company scales.

• Leveraging Microsoft Dynamics 365 to enhance customer success processes and reporting.

• We’re looking for someone who can balance being hands-on with strategic thinking, setting the foundation for a growing, customer-focused department.

Your Experience

You should have:

• 5–7+ years of experience in customer success, key account management, or a similar role.

• Advanced expertise in Microsoft Dynamics 365 Customer Service.

• Leadership experience or the ambition to lead a team in a fast-growing environment.

• A proven track record of managing high-value B2B accounts and delivering exceptional results.