Tech Support Specialist (Remote)

  • Information Technology
  • Johannesburg
  • 01/10/2024
  • Wage Agreement
  • Full Time
  • Urgent

Join us on our mission to enable people to reconnect with nature and be able to work from wherever they are happiest.

V2 Cloud is not a regular tech SaaS start-up. We were and will be Round “O” financed. “O”rganic growth independence means we're not pressured by external investors' interests or timelines, enabling us to prioritize long-term innovation over short-term gains. Each year we share our profits with employees, and none of them are assholes, because life is too short to work with assholes.

Your role:

Play a critical role in supporting thousands of clients across the globe with our DaaS environment. You will be the first line of contact if something is unclear, unknown or requires fixing. Don’t worry, there is an experienced team behind you. Champion of the Customer that is what we're looking for!

As part of V2 Cloud, you will:

  • Provide fanatical customer service,
  • Assist customers navigating through our products and help them being successful in V2,
  • Fix technical issues as they arise,
  • Perform documented server maintenance tasks,

You know or you have proved yourself in

  • Minimum of 2 years of experience in a similar role,
  • Ability to describe technical terms in a non-technical way,
  • Strong understanding of what Great Customer Experience is,
  • Strong problem-solving and troubleshooting skills and demonstrated drive to succeed and exceed expectations.

You'll have the opportunity to contribute creating the best remote work experience for people and companies.

Need more reasons to join?

Our fully remote crew, stationed on planet Earth (for now), coming from different social realities and experiences, is a blend of youthful energy, dynamic innovators, and customer champions, redefining the way that we live, we work and learn. We believe that Together as a Team (and not just as a collection of people) we are Invincible

The process?

Instead of talking about resumes too much, we kick off our journey together with an engaging assessment that lets your skills do the talking. So don't hesitate - let's embark on this mission together

We are flexible on the contractor/contributor basis for cooperation, Our compensation is competitive. We discuss it individually to make it best for you and adjust it to your country requirements.

Job Type: Full-time

Salary: From R18,000.00 per month


  • Tech Support: 2 years (Preferred)


  • English (Required)