Job description – Quality Assurance Administrator

Babble is a leading technology business that is reimagining how we do work. Founded in 2001, the company works with over 4,000 organizations in a wide range of sectors – including financial, health and education, travel and accommodation, and public services – by sourcing deploying and supporting locally the very best cloud solutions.

Babble’s growth over the last few years is one of the big success stories in its industry. This is demonstrated by the private equity investment of Graphite Capital in November 2020 - which was supported by reinvestment from LDC and management - to accelerate the buy and build strategy for the business. Annual revenue has rapidly grown to £40m – over 90% of which is recurring. It has over 25,000 cloud-based users, 34,000 mobile connections and 4,000 CCaaS supported agents.

Babble is committed to encouraging diversity of skills, experience and ability amongst our workforce, and to creating an inclusive environment that is free of discrimination. We encourage applications from all backgrounds and communities and value the positive impact that diversity of thought has on our teams.

The Purpose of your role

• Reduce losses for Babble by ensuring re-sign orders are commercially viable
• Actively liaise with Sales and Provisioning to ensure clean data on orders
• Reduce friction in quote to billing cycle by identifying and resolving errors
• Maintain data logs to enable reporting back to the business

Key Responsibilities

• Checking orders to ensure all mandatory data is included, allowing smooth transition into provisioning
• Efficiently update and amend data on orders by request
• Check products to be ceased are listed on resign orders
• Support provisioning with updating product information on orders as required
• Update QA data logs
• Provide communication and education on current processes and best practices, identifying process improvements to support sales processes

What good looks like for this role

The successful candidate will be organized, and self-motivated and will need to be an effective communicator, show a high level of attention to detail and be a team player. Experience in working in this type of team would be an advantage but is not necessary, as training and support will be given for this role.

• Excellent communication skills
• Confident and assertive
• Attention to detail
• Good excel skills
• Commercial knowledge advantageous
• Knowledge of Salesforce
• Organized
• Work comfortably individually and as part of a Team

What you also need to know

Schedule:

• Monday to Friday
• Hours will be core UK hours (8:30am – 5:30pm)
• You’ll be working under our Operations Director
• Own equipment and home office setup required

Why would you work at Babble?

• Competitive salary
• 20 days annual leave plus bank holidays with increased annual leave based on length of service
• We are changing the way our space works by innovation. Why wouldn’t you want to be part of that?

The recruitment journey

The recruitment process will consist of a screening call with the QA Managers.

Job Type: Full-time