UC Project Manager

The Purpose of your role

Responsible for the overall direction, management, execution, control, and realisation of specific UCaaS projects. Working closely with our partners and internal teams to ensure consistency with company strategy, commitments, and goals, following a defined project management framework methodology to meet our customer demands within a fast paced and deadline driven environment.

In addition, there will be a requirement to work on process improvements, provisioning of orders, management of WIP tasks including but not limited to national and international number porting and supplier engagements.

You will understand the vendors, their portals and the products being sold, therefore will have worked in a similar provisioning or project management role in an ISP or Telecoms environment.

Key Responsibilities

· Work on multiple UCaaS projects simultaneously with support from the Numbers and Porting team and

Implementation Engineers.
· Liaising with third party partners and suppliers ensuring that all orders are validated and correct.
· Placing orders via partner vendor portals and by email and monitoring through to completion.
· Work closely with the engineers ensuring smooth deployment and customer satisfaction.
· Attend customer calls, customer video conferences and remotely manage on-site deployments, where required.
· Adhere to and apply required PM methodology.
· Project planning and tracking - including project timelines, resource allocation, and risk management.
· Manage day-to-day operational aspects of assigned projects.
· Track and maintain RAID log applicable assigned projects.
· Escalate issues to Technical Director for Comms where appropriate.
· Work closely with relevant stakeholders both internally and externally to ensure effective and efficient realisation of the projects.
· Ensure project documentation is created, current, and appropriately stored.
· Update internal systems, e.g., CRM (Salesforce) and provide reports to management as requested.

What good looks like for this role

· Ability to operate with minimal guidance; must be able to exercise sound judgment and decision making in challenging situations.
· Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast- paced, dynamic environment.
· Able to develop and maintain positive and productive relationships with customers; impeccable communication skills and ability to understand customer needs is imperative.
· Able to build collaborative relationships with colleagues and peers.
· Willing to go the ‘extra mile’ to deliver projects applicable to new logos and existing customers.

Requirements for the role

Essential:
· A good understanding of common telephony and circuit data products (IP Telephony, ISDN, SIP, Fibre circuits, ADSL)
· Previous experience in telephony, number porting and/or contact centre solutions.
· Experience in coordinating work which includes multiple elements to meet a pre-set deadline (order processing, provisioning or similar).
· Experience in managing customer expectations and where necessary, deliver undesirable news in a positive and constructive manner.
· Excellent verbal and written communication skills.
· Good Microsoft skills (Word/Excel/Outlook).
· Knowledge of both theoretical and practical aspects of Project Management
· Knowledge of Project Management techniques and tools
· Experience running a project across the full lifecycle.
· Own office equipment and home office setup

Desirable:
· Qualification in Project Management or equivalent, such as Prince2, APM, Agile
· Working knowledge of Salesforce and MS Teams
· Working knowledge of VoIP, IVR, Call Centre practices, and CRM integrations is advantageous.

Personal Skills
· Excellent client-facing and internal communication skills.
· Excellent written and verbal communication skills.
· Exceptional organizational skills, time management and planning skills including attention to detail and multi-tasking.
· Ability to work under pressure and respond to tight deadlines.
· Flexible, enthusiastic, and willing to go the extra mile.
· Happy to embrace changes and new technology.
· Confident and assertive.
· Proactive and self-motivated.

What you also need to know

• You will require a reliable home working space, to include power backup if required, a laptop/PC and sufficient internet connection for video calls.
• Training on our products and internal processes will be provided.

Why would you work at Babble?

· Competitive salary
· 20 days annual leave plus bank holidays with increased annual leave based on length of service.
· We are changing the way our space works by innovation. Why wouldn’t you want to be part of that?

The recruitment journey.

We want to fill this role quickly, but we want to get the right person for the role. The recruitment process will consist of a screening call with our UC Provisioning Manager and possibly a second interview with our
Technical Director.

Job Type: Full-time

Experience:

• Project management: 1 year (Required)
• telephony, number porting and/or contact centre solutions.: 1 year (Required)