Customer Service Agent

  • Customer Service
  • Durban
  • 09/18/2023
  • Wage Agreement
  • Full Time
  • Urgent
Job expired!

The customer service representative is acting as an extension of the companies brand and core values, this task is accomplished by treating each customer in a courteous manner, greeting them and answering every question in a pleasant and efficient manner.


  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Ensure that administrative duties are accurate and timely.
  • Solve complex problems through teamwork and creativity.
  • Identify and assess customers needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Go the extra mile to engage customers.
  • Upholding & living the Outworx values every day.


  • Grade 12 or equivalent NQF4 level qualification
  • Information Analysis
  • Conflict Resolution
  • Problem Solving Skills
  • Customer-Centric focus on Treating Customers Fairly
  • Able to work day shift and night shift
  • Able to work weekends & public holidays
  • Exceptional listening and information seeking skills.
  • Self-motivated, professional and able to maintain confidence and stability when under pressure.

Work Remotely

  • No

Job Type: Permanent

Salary: From R5,500.00 per month


  • Customer service: 1 year (Preferred)