Customer Onboarding Support

  • Customer Service
  • Johannesburg
  • 11/15/2023
  • Wage Agreement
  • Full Time
  • Urgent
Job expired!

Babble is a leading technology business that is reimagining how we do work. Founded in 2001, the company works with over 4,000 organisations in a wide range of sectors – including financial, health and education, travel and accommodation, and public services – by sourcing deploying and supporting locally the very best cloud solutions.

Babble’s growth over the last few years is one of the big success stories in its industry. This is demonstrated by the private equity investment of Graphite Capital in November 2020 - which was supported by reinvestment from LDC and management - to accelerate the buy and build strategy for the business. Annual revenue has rapidly grown to £40m – over 90% of which is recurring. It has over 25,000 cloud-based users, 34,000 mobile connections and 4,000 CCaaS supported agents.

Babble is committed to encouraging diversity of skills, experience and ability amongst our workforce, and to creating an inclusive environment that is free of discrimination. We encourage applications from all backgrounds and communities and value the positive impact that diversity of thought has on our teams.

The Purpose of your role

Babble Contact is on the hunt for a capable Customer Onboarding Administrator to join our ever-expanding team as we continue our rapid growth journey deploying hosted solutions into the EMEA market supported by our partners.

Key Responsibilities

Responsible for working closely with the customers enabling us to better support our customer. You will handle several customer onboarding tasks simultaneously, providing expert recommendation/advice/support in a technical and supportive role within a fast paced, deadline driven environment.

  • Speaking with technical engineer to gather information.
  • Locating and collating supplier and systems information
  • Producing standardised technical documents
  • Creating and updating process documents
  • Responding to global client support queries via phone, email, and Salesforce
  • Provide excellent customer service and always adopt a professional manner with colleagues, customers and maintain strong working relationships.
  • Creating offboarding documentation for customers who wish to leave.

What good looks like for this role

  • Priorities multiple responsibilities and deliver on commitments, must be comfortable working in a fast paced dynamic environment.

Ability to operate with minimal guidance; must be able to exercise sound judgement and decision making in challenging situations.

  • Excellent written English and ability to produce clear and concise written work – This will be tested during the recruitment process.
  • Ability to talk understand technology at a high level – ideally having worked in the IT industry or studied it at college.
  • Attention to detail.

Requirements for the role

  • Have a strong/high level understanding of technology– ideally having worked in the IT industry or studied it at college.

What you also need to know

  • Training on our products and internal processes will be provided.
  • Own equipment and home office setup required including power backup systems for loadshedding issues

Why would you work at Babble?

  • Competitive salary
  • Great benefits
  • 20 days annual leave plus bank holidays

The recruitment journey

We want to fill this role quickly, but we want to get the right person for the role. The recruitment process will consist of a screening call with the recruiting manager. If you proceed past this then you will have a video interview with the recruiting manager and one of the Executive Leadership Team

Job Type: Full-time