
Customer Onboarding Support
- Customer Service
- Johannesburg
- 11/15/2023
- Wage Agreement
- Full Time
- Urgent
Babble is a leading technology business that is reimagining how we do work. Founded in 2001, the company works with over 4,000 organisations in a wide range of sectors – including financial, health and education, travel and accommodation, and public services – by sourcing deploying and supporting locally the very best cloud solutions.
Babble’s growth over the last few years is one of the big success stories in its industry. This is demonstrated by the private equity investment of Graphite Capital in November 2020 - which was supported by reinvestment from LDC and management - to accelerate the buy and build strategy for the business. Annual revenue has rapidly grown to £40m – over 90% of which is recurring. It has over 25,000 cloud-based users, 34,000 mobile connections and 4,000 CCaaS supported agents.
Babble is committed to encouraging diversity of skills, experience and ability amongst our workforce, and to creating an inclusive environment that is free of discrimination. We encourage applications from all backgrounds and communities and value the positive impact that diversity of thought has on our teams.
The Purpose of your role
Babble Contact is on the hunt for a capable Customer Onboarding Administrator to join our ever-expanding team as we continue our rapid growth journey deploying hosted solutions into the EMEA market supported by our partners.
Key Responsibilities
Responsible for working closely with the customers enabling us to better support our customer. You will handle several customer onboarding tasks simultaneously, providing expert recommendation/advice/support in a technical and supportive role within a fast paced, deadline driven environment.
What good looks like for this role
Ability to operate with minimal guidance; must be able to exercise sound judgement and decision making in challenging situations.
Requirements for the role
What you also need to know
Why would you work at Babble?
The recruitment journey
We want to fill this role quickly, but we want to get the right person for the role. The recruitment process will consist of a screening call with the recruiting manager. If you proceed past this then you will have a video interview with the recruiting manager and one of the Executive Leadership Team
Job Type: Full-time