JOB PROFILE:

Job Title: Credit Controller – Collection and Query Specialist

Division: Accounts Receivable

Location & Address: Century City, Cape Town

Reports to: Group Credit Risk Manager

Direct Subordinates: 0

Total Staff in Function: 16

WORKING RELATIONSHIPS:

Internal:

• Procurement
• Sales Operations
• Brand Operations
• Account Managers
• Systems Engineers / Presales
• Marketing
• Logistics
• Regional Managers

External:

• Vendor
• Resellers
• End Users
• Vendor Alliance Partners

JOB SUMMARY:

Main Purpose of Position:

Collect the maximum due and overdue debt within the approved payment terms of the reseller/partner. Also ensuring that ALL queries are resolved, immediately after receipt of the respect remittance advice.

KPA's

MONTHLY / QUARTERLY

• Your main duty will be to help all companies collect the money it is owed.
• You will be responsible for contacting debtors and negotiating payments.
• You will be part of a team who is responsible for the collection of the money owed to all the ETH companies when it is due.
• Meet the collection targets in terms of what has been offered to the resellers/customers.
• Constant focus on working on query resolution with aged queries to be escalated.
• Internal And External Communication and Interaction where necessary and relevant
• Handling the conclusion of complex account queries
• Ensure debt is collected timeously.
• Work closely with the Allocations Supervisor and her team to ensure a cohesive working environment.
• Maintain service levels to the partners and internal staff.
• Identify and submit claims to CGIC for possible losses within the correct reporting period.
• Collections and ownership of payment plans and ensuring the team is collecting what is required and committed as per these payment plans.

Internal training associated with competencies:

• Adhere and complete the Company Learning Map issued during the first week of employment to meet expectation.

Minimum Qualification :

• Credit Management Diploma Or Equivalent.

Minimum Experience:

• 3-5 Years In an Equivalent Field Of Employment.

Nice-to-have Skills:

• High Level Of Communication (Verbal And Written)
• Forward And Outside-The-Box Thinker
• Negotiation Skills
• Levelheaded With A Goal Driven Demeanor
• Team Player, Willing To Step Into Other Credit Control Functionality If Required.
• Professional At Any Given Time

Office Requirements:

• Work-from-office environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

Note:

• The remuneration package will be discussed during the interviewing process.
• Follow through with a 3-month probation review which will be scheduled by Human Resources monthly.
• You will be required to perform such duties as reasonably required by the business. Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed` faithfully, diligently, and to the best of your abilities. You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role.

Job Types: Permanent, Full-time

Ability to commute/relocate:

• Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Debt Collection: 3 years (Required)
• Credit Control: 3 years (Required)