Babble is a leading technology business that is reimagining how we do work. Founded in 2001, the company works with over 18,000 organisations in a wide range of sectors – including financial, health and education, travel and accommodation, and public services – by sourcing deploying and supporting locally the very best cloud solutions.

Babble’s growth over the last few years is one of the big success stories in its industry. This is demonstrated by the private equity investment of Graphite Capital in November 2020 - which was supported by reinvestment from LDC and management - to accelerate the buy and build strategy for the business. Annual revenue has rapidly grown to £125m – 90% of which is recurring. It has over 75,000 cloud-based users, 140,000 mobile connections and 6,500 CCaaS supported agents.

Babble is committed to encouraging diversity of skills, experience and ability amongst our workforce, and to creating an inclusive environment that is free of discrimination. We encourage applications from all backgrounds and communities and value the positive impact that diversity of thought has on our teams.

The Purpose of your role

As the Commission Analyst you will play a critical role in supporting the revenue operations team by delivering accurate and concise information to finance for commission purposes. The successful candidate will be the first dedicated person in this role and will work as part of a wider team, who will be working alongside you on other aspects of revenue operations. The right candidate will share our passion for excellence and have the drive to succeed in this demanding and sometimes complex role.

Key Responsibilities

• Owning the commission claims for the commercial teams.
• Checking and validating claims
• Adjusting claims
• Full training provided
• Needs to be good with excel and calculating gross profit and net profit.
• Analytical mindset
• Use of salesforce an advantage
• Keen eye for detail

What good looks like for this role

• The successful candidate will be organised, and self-motivated and will need to be an effective communicator, show a high level of attention to detail and be a team player. Experience in working in this type of team would be an advantage but is not necessary, as training and support will be given for this role.
• You will be counted on to manage your own case load in a timely and professional manner dealing with all manner of queries and disputes. There will be tight deadlines every month in order to hit payroll.
• In more difficult cases you will need to decide when to escalate or seek approval for processing of the claim
• You must be cool under pressure and will need to be confident in your role as you will be dealing with individuals in senior positions and our sales workforce.
• You will need to create and maintain strong relationships within the organisation, as you will be working with other teams across the business to ensure accuracy of commission statements that you will be producing
• This is an extremely fast paced team, you need to be tenacious, conscientious, efficient, and diligent at all times.

Requirements for the role

• Competent in use of the Microsoft Office applications including Teams, SharePoint, Word & Excel.
• Good written and verbal communication skills.
• Must be able to work under own initiative.
• Must be able to prioritise workload.

Schedule

• Monday to Friday
• Hours will be core UK hours (9.00am – 6.00pm BST & GMT depending on time of year
• You’ll be working as part of our Chief Strategy Officer’s team.

Why would you work at Babble?

• Competitive salary
• 22 days annual leave plus bank holidays with increased annual leave based on length of service.
• Babble offer a non contractual 9 day fortnight, which gives employees every other Friday off without reduction to salary or holiday allowance.

What you need to know

• You will require a reliable home working space, with power backup if required, a PC/Laptop and sufficient internet connection for video calls.
• Training on our products and internal processes will be provided.

The recruitment journey

We want to fill this role quickly, but we want to get the right person for the role. The recruitment process will consist of a screening call with the Manager. If you proceed past this, then you will have a second follow up interview with one other member of the Executive Leadership Team / management team.

Job Type: Full-time