Internal Sales Assistant

  • Sales
  • Durban
  • 10/04/2023
  • Wage Agreement
  • Full Time
  • Urgent
Job expired!


Job Title: Internal Sales Assistant

Division Data Centre

Location La Lucia Ridge Office Estate, Umhlanga

Reports to Senior Account Manager

Direct Subordinates 0

Total Staff in Function 3

Working Relationships


  • Procurement
  • Sales Operations
  • Brand Operations
  • Account Managers
  • Systems Engineers / Presales
  • Marketing
  • Logistics


  • Vendor
  • Resellers
  • End Users
  • Vendor Alliance Partners

Main Purpose of Position:

To maintain and continue the growth and development of First Distributions Sales and Account management.

Key Performance Areas:



Sales and Account Management performance function.

Selling Hardware into the FD DC MSP Reseller Database; along with Dell CSG products and various other silos.

  • Assist and contribute to the External AM by driving revenue targets through targeted set of partners.
  • Business development and sales, Dell CSG and ISG partners.
  • Driving reseller business and marketing strategy to enable the expansion of the FD CSG portfolio within existing and new targeted accounts.
  • Understand reseller strategy, programs and complete portfolio of products
  • Sales Certifications to be current on all brands and maintained.
  • Bi-weekly Business Review Session with AM, Brand and Presales (FD).
  • Weekly Pipeline Status of projected deals and probability of deal status. Report opportunity details to Sales manager on a regular basis (biweekly) showing deal progression and pipeline creation using Customer Relationship Management system. Discuss KPI and Target tracking weekly.
  • Track and forecast, Partner Activities and status of activities achieved. Feedback on Brand performance and measure success, to be discussed in weekly meeting with Sales manager.
  • Engage and communicate Brand updates to Resellers
  • Attend bi-weekly Brand Discussions, planning, pipeline and update sessions with Brand team
  • Build and manage relationship with Key Resellers and FD Brand and Pre-sales teams
  • Attend Vendor Conferences.
  • Demonstrate sales growth.
  • Ensure that sales targets are achieved and report any deviations with detailed reasoning.

Marketing Management

  • Encourage reseller awareness and attendance of all FD events and initiatives.

People Management

  • Managing resellers expectations by engaging with, operations, Brand and Pre-sales teams to support all Reseller requests
  • Attend training provided by Vendors to become totally self-sufficient in the sales of products


Knowledge – You must know:

Skills – You must be able to perform:

Attributes – You must in a way that will drive successful performance which is supported by the Company’s values.

  • Knowledge of relevant brand products and process.
  • Knowledge of vendor structure to have the correct point of contact.
  • Knowledge of information management industry in East Africa
  • Knowledge of IT Industry.
  • Knowledge Of the Cloud Vendors and Process
  • Knowledge of Cloud Sales and Services
  • Previous reseller or end-customer relationships
  • Proven target achieved – track record
  • Knowledge of relevant brand process
  • Knowledge of vendor structure in order to have the correct point of contact
  • Excel Intermediate
  • Demonstrated accuracy and attention to detail with numbers
  • Demonstrated confidentiality.
  • Ability to deliver on service level agreements.
  • Demonstrated ability towards business intelligence.
  • Emotional Intelligence.
  • Adhere to all policies and procedures that are implemented by the Company.
  • Strong Self Motivational and Empowerment skills.
  • Strong Communication Skills.
  • Strong Relationship and Self-Management Skills.
  • Takes Initiative.
  • Works well with all kinds of people.
  • Remains calm under pressure.
  • Trust – It is the starting point of being able to work together. When we trust, we feel safe.
  • Attitude – Professionalism and positivity are the demonstrated attitude with internal and external stakeholders.
  • Respect – Respect is not only a promise, but it is supported by actions.
  • Passion – Passion is the energy that keeps us going. Everyone at Epsidon, puts their heart into their work and is passionate about becoming the best version of themselves.
  • Accountability – Accountability allows us to learn. Be accountable for the consequences of your actions.
  • Integrity – Be honest and truthful in your dealings with peers, customers, and vendors.
  • Teamwork– Strive to work productively in co-operation with one another, fostering a healthy atmosphere with mutual support, thus allowing everyone to achieve their own work-related goals.
  • Enjoyment – Be happy at work and love what you do. This is an overall productivity booster and enhances performance.

Internal training associated with competencies:

  • Adhere to and complete the Company Learning Map issued during the first week of employment to meet the expectation

Minimum Experience:

  • 1-3 years of Sales /IT industry experience

Office Requirements:

  • Work-from-office environment.
  • Semi-formal dress code.
  • Working hours are from 08:00 – 17:00.


  • The remuneration package will be discussed during the interviewing process.
  • Follow through with a 3-month probation review which will be scheduled by Human Resources monthly.
  • You will be required to perform such duties as reasonably required by the business. Your job description may be amended from time to time if it is valid and reasonable.
  • You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
  • Duties must be performed` faithfully, diligently, and to the best of your abilities. You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
  • You may be required within reason, to work outside of set duties and/or perform in more.

Job Types: Permanent, Full-time

Ability to commute/relocate:

  • Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (Required)


  • IT Hardware Internal Sales: 2 years (Required)