JOB PROFILE

Job Title: Internal Sales Assistant

Division Data Centre

Location La Lucia Ridge Office Estate, Umhlanga

Reports to Senior Account Manager

Direct Subordinates 0

Total Staff in Function 3

Working Relationships

Internal

• Procurement
• Sales Operations
• Brand Operations
• Account Managers
• Systems Engineers / Presales
• Marketing
• Logistics

External

• Vendor
• Resellers
• End Users
• Vendor Alliance Partners

Main Purpose of Position:

To maintain and continue the growth and development of First Distributions Sales and Account management.

Key Performance Areas:

KPA

PERFORMANCE STANDARDS

Sales and Account Management performance function.

Selling Hardware into the FD DC MSP Reseller Database; along with Dell CSG products and various other silos.

• Assist and contribute to the External AM by driving revenue targets through targeted set of partners.
• Business development and sales, Dell CSG and ISG partners.
• Driving reseller business and marketing strategy to enable the expansion of the FD CSG portfolio within existing and new targeted accounts.
• Understand reseller strategy, programs and complete portfolio of products
• Sales Certifications to be current on all brands and maintained.
• Bi-weekly Business Review Session with AM, Brand and Presales (FD).
• Weekly Pipeline Status of projected deals and probability of deal status. Report opportunity details to Sales manager on a regular basis (biweekly) showing deal progression and pipeline creation using Customer Relationship Management system. Discuss KPI and Target tracking weekly.
• Track and forecast, Partner Activities and status of activities achieved. Feedback on Brand performance and measure success, to be discussed in weekly meeting with Sales manager.
• Engage and communicate Brand updates to Resellers
• Attend bi-weekly Brand Discussions, planning, pipeline and update sessions with Brand team
• Build and manage relationship with Key Resellers and FD Brand and Pre-sales teams
• Attend Vendor Conferences.
• Demonstrate sales growth.
• Ensure that sales targets are achieved and report any deviations with detailed reasoning.

Marketing Management

• Encourage reseller awareness and attendance of all FD events and initiatives.

People Management

• Managing resellers expectations by engaging with, operations, Brand and Pre-sales teams to support all Reseller requests
• Attend training provided by Vendors to become totally self-sufficient in the sales of products

COMPETENCIES:

Knowledge – You must know:

Skills – You must be able to perform:

Attributes – You must in a way that will drive successful performance which is supported by the Company’s values.

• Knowledge of relevant brand products and process.
• Knowledge of vendor structure to have the correct point of contact.
• Knowledge of information management industry in East Africa
• Knowledge of IT Industry.
• Knowledge Of the Cloud Vendors and Process
• Knowledge of Cloud Sales and Services
• Previous reseller or end-customer relationships
• Proven target achieved – track record
• Knowledge of relevant brand process
• Knowledge of vendor structure in order to have the correct point of contact
• Excel Intermediate
• Demonstrated accuracy and attention to detail with numbers
• Demonstrated confidentiality.
• Ability to deliver on service level agreements.
• Demonstrated ability towards business intelligence.
• Emotional Intelligence.
• Adhere to all policies and procedures that are implemented by the Company.
• Strong Self Motivational and Empowerment skills.
• Strong Communication Skills.
• Strong Relationship and Self-Management Skills.
• Takes Initiative.
• Works well with all kinds of people.
• Remains calm under pressure.
• Trust – It is the starting point of being able to work together. When we trust, we feel safe.
• Attitude – Professionalism and positivity are the demonstrated attitude with internal and external stakeholders.
• Respect – Respect is not only a promise, but it is supported by actions.
• Passion – Passion is the energy that keeps us going. Everyone at Epsidon, puts their heart into their work and is passionate about becoming the best version of themselves.
• Accountability – Accountability allows us to learn. Be accountable for the consequences of your actions.
• Integrity – Be honest and truthful in your dealings with peers, customers, and vendors.
• Teamwork– Strive to work productively in co-operation with one another, fostering a healthy atmosphere with mutual support, thus allowing everyone to achieve their own work-related goals.
• Enjoyment – Be happy at work and love what you do. This is an overall productivity booster and enhances performance.

Internal training associated with competencies:

• Adhere to and complete the Company Learning Map issued during the first week of employment to meet the expectation

Minimum Experience:

• 1-3 years of Sales /IT industry experience

Office Requirements:

• Work-from-office environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.

Note:

• The remuneration package will be discussed during the interviewing process.
• Follow through with a 3-month probation review which will be scheduled by Human Resources monthly.
• You will be required to perform such duties as reasonably required by the business. Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed` faithfully, diligently, and to the best of your abilities. You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more.

Job Types: Permanent, Full-time

Ability to commute/relocate:

• Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT Hardware Internal Sales: 2 years (Required)