JOB PROFILE:

Job Title:

Credit Controller – Collection and Query Specialist

Division:

Accounts Receivable

Location & Address:

Century City, Cape Town

Reports to:

Credit Control Supervisor

Direct Subordinates:

0

Total Staff in Function:

16

WORKING RELATIONSHIPS:

Internal:

• Procurement
• Sales Operations
• Brand Operations
• Account Managers
• Systems Engineers / Presales
• Marketing
• Logistics
• Regional Managers

External:

• Vendor
• Resellers
• End Users
• Vendor Alliance Partners

Main Purpose of Position:

Collect the maximum due and overdue debt within the approved payment terms of the reseller/partner. Also ensuring that all queries are resolved, immediately after receipt of the respect remittance advice.

PERFORMANCE STANDARDS

MONTHLY / QUARTERLY

• Your main duty will be to help all companies collect the money it is owed.
• You will be responsible for contacting debtors and negotiating payments.
• You will be part of a team that is responsible for the collection of the money owed to all the ETH companies when it is due.
• Meet the collection targets in terms of what has been offered to the resellers/customers.
• Constant focus on working on query resolution with aged queries to be escalated.
• Internal And External Communication and Interaction where necessary and relevant
• Handling the conclusion of complex account queries
• Ensure debt is collected timeously.
• Work closely with the Allocations Supervisor and her team to ensure a cohesive working environment.
• Maintain service levels to the partners and internal staff.
• Identify and submit claims to CGIC for possible losses within the correct reporting period.
• Collections and ownership of payment plans and ensuring the team is collecting what is required and committed as per these payment plans.

Internal training associated with competencies:

• Adhere and complete the Company Learning Map issued during the first week of employment to meet expectations.

Minimum Qualification:

• Credit management diploma or equivalent.

Minimum Experience:

• 3 -5 years of experience in the same/similar position.
• Experience with foreign currency exchange is a must.

Additional Skills:

• High level of communication (verbal and written)
• Forward and outside-the-box thinker
• Negotiation skills
• Levelheaded with a goal-driven demeanor
• Team player, willing to step into other credit control functionality if required.
• Professional at any given time
• Office Requirements:
• Work-from-office environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

Job Types: Permanent, Full-time

Ability to commute/relocate:

• Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current/previous gross salary?